Guest Services Associate II - Emory University Hospital

Emory Healthcare • Atlanta, GA

437d • $34,944 - $44,928

About The Position

The Guest Services Associate II at Emory University Hospital plays a crucial role in ensuring a welcoming and supportive environment for patients and visitors. This position involves assisting clinical teams with patient navigation, providing excellent customer service, and maintaining a culture of excellence in patient care. The associate will perform proactive rounds, communicate effectively with patients and their families, and collaborate with various teams to enhance the overall patient experience.

Requirements

• 3 years of experience in customer service and/or healthcare environment.
• Experience working directly with patients and clinical teams.
• Proficiency in computer programs such as Microsoft Office and scheduling systems.
• Demonstrated conflict management and problem-solving skills.
• Ability to work independently and manage multiple tasks.

Nice To Haves

• CPR (Basic Life Support) certification preferred.
• Willingness to travel to different locations.

Responsibilities

• Greet and assist clinical teams with patient navigation and customer service upon patient arrival.
• Provide wayfinding assistance and respond promptly to inquiries.
• Oversee entrances and procedural areas, maintaining designated areas and equipment.
• Support clinical teams with efficient patient flow and customer service.
• Establish rapport with patients and families through proactive rounds.
• Communicate procedural schedules and safety protocols to patients and visitors.
• Collaborate with patient relations to document and investigate complaints.
• Assist in the development and implementation of performance improvement initiatives.
• Cross-train with other departments to ensure seamless customer experience.
• Utilize technology to communicate with clinical teams and patients.

Benefits

• Comprehensive health benefits starting day 1.
• Student Loan Repayment Assistance & Reimbursement Programs.
• Family-focused benefits.
• Wellness incentives.
• Ongoing mentorship, development, and leadership programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree