Guest Services Associate I

Mountain Capital Partners•Las Vegas, NV

65d•Onsite

About The Position

Summary The Lee Canyon Guest Services Associate I is a versatile and customer-focused team member dedicated to providing exceptional service to guests. This role combines the responsibilities of processing transactions, assisting customers with purchases, and delivering a positive experience in both retail and service environments. The ideal candidate is personable, knowledgeable, and enthusiastic about helping guests while maintaining a safe and organized workspace.

Requirements

Ability to stand for extended periods (up to 8 hours).
Capability to perform physical activities such as bending at the waist, squatting, kneeling, climbing, carrying, reaching, and stooping.
Must be able to lift and carry items weighing up to 50 pounds and occasionally up to over a distance of 50 yards.
Must be able to push, pull, and maneuver items as needed.
Willingness to work in outdoor environments, including in temperatures below 32°F

Responsibilities

Provide outstanding customer service by greeting guests, building rapport, and assisting with inquiries about products, services, ski areas, and current conditions.
Process transactions on the sales point inside Retail, as well as being able to print day passes, season passes, and scenic lift tickets.
Help customers activate pre-purchased products and explain product offerings, pricing, and promotions.
Maintain a clean, organized, and safe working environment in both the guest services and retail areas.
Show enthusiasm for learning about and suggesting products that align with customers' needs.
Balance the cash drawer accurately and communicate clearly with guests, team members, and management.
Perform additional duties as assigned to support the team and enhance the guest experience.

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