Guest Services Associate I

Phoenix Children's Hospital • Phoenix, AZ

375d

About The Position

The Guest Services Associate I plays a crucial role in enhancing the experience of patient families and visitors at Phoenix Children's Hospital. This position is responsible for providing tailored information and assistance, ensuring that all guests have a positive and seamless experience while navigating the hospital's services and facilities. The associate acts as a liaison between guests and various hospital departments, coordinating services and addressing inquiries to meet the needs of patients and their families.

Requirements

• Extensive knowledge of Phoenix Children's Hospital and the surrounding area.
• Strong customer service skills and emotional intelligence to handle multiple demands.
• Ability to coordinate and implement services for patients with special needs.
• Experience using customer relationship/resource/request management tools.
• Excellent communication skills to relay confidence and credibility.

Nice To Haves

• Experience in a healthcare or customer service environment.
• Familiarity with hospital operations and patient care processes.

Responsibilities

• Connect patient families and visitors with clinical appointments, surgical procedures, and other services while adhering to safety and security policies.
• Confirm the purpose of visitors using appropriate software and communication tools at hospital entrances.
• Implement Infection Control screening tools as required.
• Manage check-in procedures for couriers, vendors, and other service personnel.
• Provide clear directions and navigational assistance using wayfinding tools and volunteer escorts.
• Educate patient families and visitors on access restrictions and registration processes.
• Act as a liaison for the surgical team in the surgery waiting area, if applicable.
• Serve as the first point of contact in the Emergency department, checking in patients and confirming visitor access.
• Document information accurately in patient accounts in the Emergency department, if applicable.
• Accept cash and toy donations for the Child Life and Foundation departments, ensuring prompt delivery.

Benefits

• Flexible scheduling options.
• Opportunities for professional development and training.
• Employee discounts on services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed