Guest Services Assistant Part Time Days

NewYork-Presbyterian Hospital

81d • $24 - $37

About The Position

The Guest Services Assistant (GSA) position at NewYork-Presbyterian Hospital is designed to ensure optimal patient and family experience. The GSA performs general clerical duties and coordinates activities at the Concierge Desk & Nurse’s Station to assure the timely, accurate, and proactive flow of patient information, reports, and communications. Responsibilities include maintaining supplies, amenities, and equipment to support unit operations, transporting patients throughout the hospital, and ensuring coverage for all support tasks to maintain workflow. The GSA performs continuous rounding to ensure a clean and quiet environment and resolves any environmental or facilities issues. The role includes cross-functional responsibilities such as administrative support, non-patient transport, equipment management, and comfort rounding on patients. The position is part-time, with shifts from 7:30 am to 3:30 pm, including alternating weekends and holidays.

Requirements

• High School Diploma or GED.
• Two years related customer service experience with a focus in healthcare or hospitality.
• Strong interpersonal skills and ability to communicate persuasively.
• Ability to manage sensitive and confidential information.
• Computer proficiency including Microsoft Excel, Word, and Google Docs.
• Superior customer service skills.

Nice To Haves

• Associates Degree.
• BCLS certification.
• Bilingual.

Responsibilities

• Ensure optimal patient and family experience.
• Perform general clerical duties at the Concierge Desk & Nurse’s Station.
• Coordinate the flow of patient information, reports, and communications.
• Maintain supplies, amenities, and equipment for unit operations.
• Transport patients to various areas throughout the hospital.
• Ensure coverage for all support tasks and duties.
• Perform continuous rounding to ensure a clean and quiet environment.
• Resolve any environmental or facilities issues.
• Provide Unit Clerk administrative support.
• Transport specimens, bloodwork, and supplies.
• Manage equipment sanitation between admissions.
• Comfort rounding on patients.
• Set up vacant rooms with amenities.
• Address environmental or service concerns.
• Perform other job-related duties as required.

Benefits

• Comprehensive and competitive benefits.
• Opportunities for personal and professional growth.
• Dynamic work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees