Guest Services Assistant Manager: Full-Time
About The Position
The Assistant Manager at MOSI plays a vital role in ensuring smooth daily operations and exceptional guest experiences. This individual is responsible for managing team schedules, training staff across various positions such as retail and the Virtual Reality Transporter, and maintaining the museum's integrity. The Assistant Manager will also handle cash deposits in collaboration with the accounting team, assist staff on the floor, and communicate any concerns or daily reports to the Manager. Flexibility to work during after-hours events and activities is essential. This position requires strong leadership skills, attention to detail, and a commitment to MOSI's standards of service and safety.
Requirements
- High School diploma or equivalent.
- Excellent customer service skills.
- Ability to handle/adapt to a fast-paced working environment.
- Ability to handle stressful situations while maintaining a positive attitude.
- Ability to handle cash transactions accurately.
- Ability to manually operate a cash register, computer keyboard and/or mouse.
- Ability to sit or stand for prolonged periods of time.
- Ability to perform repetitive motions; such as walking up and down stairs.
- Flexible schedule including holidays and weekends.
Nice To Haves
- Customer Service and/or cash handling experience preferred.
Responsibilities
- Develop and manage staff schedules to ensure adequate coverage across all MOSI exhibits and attractions.
- Conduct regular staff check-ins to ensure adherence to museum policies and high-quality guest interactions.
- Step into various roles as needed to maintain smooth operations.
- Train new and existing staff for various positions, focusing on guest service, safety protocols, and exhibit knowledge.
- Virtual Reality Transporter, ensuring all staff comply with safety and operational standards.
- Conduct ongoing training sessions to enhance staff skills and knowledge.
- Handle cash deposits accurately, working closely with the accounting team to ensure compliance with financial procedures.
- Maintain accurate cash handling records and report discrepancies immediately.
- Oversees daily operations of guest services, including theater ushers, ensuring smooth show transitions and exceptional visitor experiences. Frequently required to be in dark spaces while managing theater operations and assisting guests.
- Assist staff on the floor by resolving guest issues, providing information, and ensuring a positive visitor experience.
- Prepare and submit daily operational reports to the Manager, highlighting key observations, challenges, and recommendations.
- Support after-hours events and activities as needed.
- Monitor safety protocols across all attractions and report any maintenance or safety concerns promptly.
- Act as a point of contact for staff to report concerns or issues during shifts.
- Promote a positive work environment through effective communication and team-building initiatives.
Benefits
- Health, Vision, Dental, Short term disability, Long term disability, Life insurance
- Basic plans of each category are at no cost to the employee. Other employee options of coverage available as well as dependent coverage paid via payroll deduction.
- A range of plans including Group Accident, Critical Illness, and Hospital Indemnity are available.
- MOSI has a 401(k) Plan in place to help employees save for retirement. Employees become eligible in the Plan after six months. After that time, MOSI will contribute 3% of your salary and will match your employee contribution up to 4%.
- A generous and flexible amount of hours are available for full time employees to use that works best into their schedule.
- Complimentary annual family membership
- Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and ZooTampa at Lowry Park
- MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available: https://attractionshare.showare.com/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
