Guest Services Assistant Department Manager

Festival Foods • Eau Claire, WI

130d

About The Position

Join our Festival Foods team as a Guest Services Assistant Department Manager! At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will 'boomerang' guests back, this role is for you!

Requirements

• At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience.
• A high school education is required.
• Ability to effectively communicate and problem solve with guests and team members.
• A passion for training, educating, and developing team members.
• Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.
• Knowledge of all safety requirements and company safety policies.

Responsibilities

• Providing excellent guest service is at the heart of what we do.
• Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed.
• Lead the team when the Manager is out.
• Train and develop associates, helping key team members advance within the company.
• Conduct onboarding and training sessions, such as bagger or cashier training.
• Oversee guest services activities, ensuring a positive guest experience and a smooth team environment.
• Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.
• Use labor tools to create schedules that balance guest needs and labor budgets.
• Ensure all quality standards are being met, including quantity expectations.
• Enforce all company policies, including timekeeping accuracy and guest services protocols.
• Collaborate with Bookkeeping and Loss Prevention to maintain accuracy in reporting.
• Regular, timely attendance in compliance with the work schedule.
• Other duties as assigned.

Benefits

• 15% off grocery purchases for you and your immediate household.
• Hourly associates are paid weekly.
• Part-time store associates are paid a $1 premium per hour on Sundays and select holidays.
• Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two weeks advanced scheduling.
• Vision and dental insurance options.
• 3 weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP).
• 401(k) and Employee Stock Ownership Plan (ESOP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED