Guest Services and Front Desk Specialist
About The Position
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. The last day to submit an application for this position is April 1, 2026, by 11:59pm MST. Guest Services & Front Desk Specialist The Guest Services & Front Desk Specialist serves as the welcoming face of the Hinckley Center, providing exceptional customer service to visitors, employees, and event guests. This role ensures smooth daily operations at the front desk, coordinates guest check-ins and tours, supports event logistics, and helps maintain a safe, clean, and professional environment. The ideal candidate is friendly, dependable, highly organized, and committed to creating positive experiences for all who enter the building. Note: This is a part-time position (28) hours per week.
Requirements
- A firm commitment to the mission of BYU.
- 2-4 years of customer service experience
Nice To Haves
- Bachelor’s degree or some college experience along with 2-4 years of customer service experience.
Responsibilities
- Provide warm, professional guest service at the front desk, including greeting visitors, answering questions, and assisting guests with information about campus.
- Manage phone calls
- Check in guests and tour groups, coordinate parking needs, and communicate guest arrivals to tour partners.
- Support events by directing guests, resolving basic concerns, and reporting operational issues.
- Assist with A/V needs for events.
- Perform building oversight duties such as walkthroughs, monitoring common areas, and reporting safety or cleanliness concerns.
- Open and close the building during scheduled shifts and assist with after-hours events.
- Complete administrative and facility care tasks, including plant care, updating informational materials, and assisting with Christmas decorating . (Requires ability to lift up to 30lbs.)
- Assist with special assignments and projects needed.
Benefits
- 401k.
- BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
- Employee assistance program, available to the employee and all members of their household
- May be eligible for tuition benefits after two years
- Access to the library
- Free on-campus parking
- Free UTA passes for employees, spouses, and qualified dependents
- Discounts at the BYU Store and for many events at BYU
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
