Guest Services Ambassador

Little Palm Island Resort & Spa, a Noble House Res•Little Torch Key, FL

1d•Onsite

About The Position

As our Guest Services Ambassador, your friendly, energetic, and professional demeanor will represent the face of our arrival experience. In this role, you will warmly welcome guests and assist them with grace and style as they embark on their dream vacation. At our beautiful Shore Station, you will expertly check in arriving guests, setting the tone for an unforgettable stay. If you have a passion for exceptional service and enjoy connecting with people from around the world, we invite you to join our professional and dynamic team—delivering a level of service found nowhere else in the Keys.

Requirements

passionate about delivering exceptional guest experiences
strong communication skills
high energy
keen attention to detail
a warm and welcoming smile
efficient
observant
personable
highly responsive, consistently anticipating and exceeding guest needs
must be able to lift and load onto a bell cart

Responsibilities

Provide a warm welcome and a fond farewell to guests upon arrival and departure at the Shore Station
Serve as a knowledgeable resource for guest inquiries, special requests, and concerns, ensuring timely and professional resolution
Complete the daily Front Desk checklist to maintain compliance with all service standards and operational procedures
Proactively engage with guests throughout the Shore Station, offering personalized recommendations and assistance
Review and reconcile guest bills for accuracy, process payments, and ensure proper posting of charges
Remain well-informed on all current and upcoming resort activities, local attractions, and dining options to enhance the guest experience
Assist with bell services, including tagging, transporting, and handling luggage
Provide valet services by safely parking and retrieving guest vehicles
Maintain cleanliness and organization of all work areas in accordance with resort standards