Part Time Hotel Front Desk (GSA) Over Night

Sandpiper Property Mgt•Denver, CO

18h•Onsite

About The Position

This is a vital overnight, multi-faceted role where the Guest Services Ambassador (GSA) is the sole "face" and operational authority for the hotel. The role ensures an excellent and secure guest experience by conducting front desk operations with efficiency and thoroughness. The GSA will manage guest relations, safety protocols, and essential support tasks while demonstrating a commitment to the company's value to "Do the Right Thing." The position is with Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, and requires the GSA to be the reliable anchor for guests and property during critical overnight hours.

Requirements

Must have effective communication with staff and guests
Effective conflict management skills
Effective negotiation and sales skills
Ability to read, comprehend, and follow written procedures
Ability to respond calmly in situations of conflict and stress
Ability to adapt to changes in daily work
Ability to problem solve in a timely manner
Required to stay on site for their entire shift until relieved
Extreme reliability
Independence
Ability to work overnight hours
Possess the necessary composure and dedication to service

Responsibilities

Provide an excellent guest experience for all arriving and in-house guests during the night shift.
Manage guest conflict and respond to situations as they arise during quiet hours.
Coordinate front desk operations such as late check-ins, early check-outs, reservations, and security checks.
Respond to guest service calls efficiently and expediently.
Ensure safety of the building and occupants; contacting emergency services/law enforcement when needed.
Be able to respond effectively and according to procedure in times of emergency.
Inspect studios and public spaces overnight according to company and brand standards.
Ensure all policies and procedures are accurately followed at all times.
Review Studio Inventory daily overnight to ensure maximization of studio revenue.
Follow revenue management guidelines as directed.
Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
Document work activity using the appropriate log and according to policy, accurately recording all overnight events.
Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities.
Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.