Guest Services Ambassador- Bellperson

Omni Hotels & Resorts • Pittsburgh, PA

1d • Onsite

About The Position

The Omni William Penn Hotel, a landmark of elegance in downtown Pittsburgh since 1916, is seeking a Guest Services Ambassador-Bellperson. The hotel fosters an "All In" culture where respect, gratitude, and empowerment are part of every day, offering a supportive environment with training and mentoring opportunities. This role is central to providing an exceptional arrival and departure experience for guests, making them feel welcome. The position is responsible for efficiently handling guest luggage, serving as an informational source to guests, escorting them to and from their rooms, communicating available guest services, checking guest packages, controlling traffic flow in the Lobby, and providing information about the hotel and city. The role also involves engaging guests to provide superior service and coordinating activities in the drive with Bell Attendants and Valet Attendants to ensure timely delivery of luggage and guest vehicles, including unloading baggage from cabs/taxis.

Requirements

• Must be able to work a variety of shifts including AM, PM, Overnight, Weekends and Holiday
• Requires standing, walking, lifting up to 70 lbs. continually throughout shift
• Must have excellent guest service and communication skills
• Prior customer service experience is required
• Must undergo a drug test
• Must complete a DMV Driving Record check

Nice To Haves

• Prior Bell or Doorperson experience is highly preferred in a four diamond service hotel

Responsibilities

• Efficiently handle guest luggage
• Serve as an informational source to the guests
• Escort guests to and from their room
• Communicate available guest services
• Check guest packages
• Control traffic flow in the Lobby
• Provide information about the hotel and city
• Provide guests with an exceptional arrival and departure experience
• Engage the guest to provide superior guest service
• Coordinate activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles
• Unload baggage from cab/taxis for departing and arriving guests
• Perform any duties as required by management

Benefits

• A supportive environment with training and mentoring opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees