Guest Services Agent

$33,280 - $33,280/Yr

HRI Hospitality - Birmingham, AL

Full-time - Entry Level

Birmingham, AL

About the position

The Guest Services Agent at Hampton Inn - Birmingham Downtown is responsible for providing exceptional customer service to hotel guests during check-in and check-out processes. This role involves managing guest inquiries, processing payments, and ensuring a positive experience for all visitors. The position requires flexibility to work weekends and holidays, and a thorough knowledge of hotel services and policies is essential.

Responsibilities

• Check in and check out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information to any guest or visitor inquiry.
• Maintain complete knowledge of all hotel features, services, and hours of operation.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Meet with supervisor to review daily assignments and priorities.
• Access all functions of the computer system according to established procedures and standards.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Process all guest check-ins according to established hotel requirements.
• Assign guest rooms and advise guests of any messages or mail received for them.
• Handle guest complaints according to established procedures, ensuring guest satisfaction.
• Document all guest requests, complaints, or problems immediately and notify designated personnel for resolution.
• Conduct group check-ins and outs according to established hotel procedures.
• Run closing reports and balance receipts at the end of the shift.

Requirements

• High school graduate or equivalent.
• Previous experience in customer service.
• Ability to compute accurate mathematical calculations.
• Clear communication skills in English with guests and coworkers.
• Some college or training in the hospitality industry is preferred.
• Ability to input and access data in a computer.
• Ability to promote positive relations with all individuals who approach the Front Desk.
• Ability to work well under pressure of constant frequent arrivals and departures.
• Ability to maintain confidentiality of all guests and hotel information.

Nice-to-haves

• Some college or training in hospitality industry.