Guest Services Agent - DT
TENTAC ENTERPRISES LLC•Bloomington, IL
•$15 - $16•Onsite
About The Position
Are you outgoing and energetic? If so, this is for you!! DoubleTree by Hilton is growing strong and is looking for another Guest Agent to join our team! Our Guest Service Agents represents the hotel throughout all stages of the guest’s stay. We strive to increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of DoubleTree by Hilton and Tentac Enterprises. The Guest Service Agent provides consistent service that will exceed both internal and external guests’ expectations.
Requirements
- Working knowledge of all services and facilities of the hotel
- Ability to assist hotel guests in an effective manner
- Ability to fully follow supervisor’s directions
- Ability to remember and recite company promotions and information
- Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.
- Ability to stand for 90% of the work day.
- Reaching by extending hand(s) or arm(s) in any direction.
- Ability to carry items weighing up to 30 pounds without assistance.
- Finger dexterity required to manipulate objects with fingers rather than with the whole hand(s) or arm(s), for example, using a keyboard.
- Ability to move about.
- Ability to see within normal parameters.
- Ability to hear within normal range.
- Knowledge of Microsoft Products.
Nice To Haves
- High School Diploma or equivalent
- Any combination of education and experience equivalent provides the required knowledge, skills, and abilities.
- Front desk experience or other experience in the hospitality field.
Responsibilities
- Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout stay
- Knows the location and types of available rooms as well as the activities and services of the property
- Retain current clients and grow client base
- Schedule and drive shuttle and limo service to and from area locations
- Answers incoming phone calls, processes reservation/cancellation/modification requests, and transfers calls to appropriate departments
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's
- Reports any unusual occurrences or requests to the manager or assistant manager
- Maintains the cleanliness and neatness of the front desk area
- Handle and store luggage
- Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels
- Works closely with the housekeeping and maintenance department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
- Knows all safety and emergency procedures, is aware of accident prevention policies
- Know general knowledge of community events and locations
- Maintains a favorable working relationship with all other company employees
- Other duties as assigned by the Supervisor
- Communicate with supervisors and co-workers and clients in a courteous manner at all times
Benefits
- Paid Time Off
- As a Hilton employee you are eligible to participate in the Team Member Travel Program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
