Guest Services Agent

Trailborn Hotel Management LLC•Highlands, NC

20d•$20

About The Position

As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.

Requirements

Professional demeanor with integrity, respect, and the ability to follow instructions and follow through on tasks.
Strong verbal and written communication skills; able to understand and relay detailed information clearly.
Excellent attention to detail, reasoning skills, and ability to multitask and prioritize in a fast-paced environment.
Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
Must be able to assist guests with luggage and set up event rooms.

Nice To Haves

Previous experience in customer service or hospitality.
Fluent in a second language, preferably Spanish.
Familiarity with hotel reservation systems or property management software.

Responsibilities

Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately 
Answer guest inquiries and provide information about resort facilities, services, and local attractions 
Handle guest complaints and resolve issues in a timely and satisfactory manner 
Assist guests with luggage, transportation, and other requests as needed
Maintain a clean and organized front desk area and lobby
All other duties as assigned