Guest Services Agent- Four Seasons Hotel Boston

Four Seasons Hotels and Resorts • Boston, MA

2d • $32

About The Position

Four Seasons Hotel Boston is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do. The Guest Services Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.

Requirements

• We are looking for individuals with high organizational skills.
• Speaking, writing and reading English is required.
• Candidates must have valid work authorization for the U.S.
• Flexible schedule with availability to work rotating shifts, weekends and holidays.

Responsibilities

• Checks guest out of the hotel, preparing and explaining the bill.
• Maintain a balanced bank assigned by the hotel.
• Makes change, cashes checks, and exchanges foreign currency.
• Reconciles all transactions at the close of each shift.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches.
• Answers and directs phone calls, pages radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Review expected arrivals

Benefits

• Top of market pay.
• FREE Medical and Dental insurance for you and your eligible dependents.
• Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.
• Complimentary meals at our employee cafeteria.
• 401k participation with company matching program.
• Complimentary Life insurance.
• Vacation & Paid Sick Time Off.
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed