Guest Services Agent

Casino and•Atlantic City, NJ

About The Position

Why Bally's? Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain. A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you! The Role: Assists guests with checking in/out of the hotel. Make yourself available to guests' questions and commentary so that you can learn from them every day.

Requirements

The ability to read, write and speak English sufficiently to perform job.

Responsibilities

Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures.
Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures.
Creates reservations based on established guidelines.
Issues room keys and relays instructions to Bell Person.
Dates, stamps, sorts and racks incoming mail and messages.
Blocks and dispenses rooms for arriving guests.
Maintains bank in accordance with established company and departmental policies and procedures.
Is familiar with property, services, and events; answers questions and provides information as requested by guests.
Completes special assignments for Supervisor Hotel Operations and above as requested.
Other Duties as assigned.