Seasonal Guest Services Agent

Camelback Resort • Pocono Township, PA

4d

About The Position

Guest Services Agents support daily operations while delivering
exceptional
service and
assisting
guests throughout the resort.

Requirements

• Must be at least 16 years of age to apply.
• Flexible work schedule, including weekends, evenings, and holidays.
• Strong listening, problem-solving, organizational, and communication skills (verbal and written).
• Strong customer service skills required.
• Ability to work well with others in a team environment.
• Ability to manage cash drawers accurately.
• Must be able to speak and read English; additional languages a plus.
• Ability to stand and walk for extended periods during shifts (typically 8+ hours) to respond quickly to guest needs and support operational flow.
• Ability to lift, carry, push, or pull objects up to 15 lbs.
• Ability to tolerate exposure to busy or noisy work areas.
• Ability to work indoors and outdoors in varying weather conditions.
• Commitment to ensuring the safety and well-being of our guests.
• Ability to work in a fun, fast-paced, guest-focused environment.

Nice To Haves

• Must be able to speak and read English; additional languages a plus.

Responsibilities

• Smile and create a welcoming environment for all guests.
• Assist guests with purchasing tickets, activities, season passes, waivers, employee IDs, Fireside Lockers, event tickets, and lost & found inquiries.
• Process guest payments using cash, credit cards, gift cards, coupons, and vouchers.
• Provide accurate information and directions about Camelback Resort.
• Address guest service issues by resolving concerns and processing refunds when required.

Benefits

• Complimentary access to Camelbeach, Aquatopia, local amusement parks and more! Ski season passes for those working during the winter season. Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement
• Medical, dental, vision insurance, 401K
• Vacation and PTO
• Full-Time status benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees