Guest Services Agent

BERGSTROM AUTO•Neenah, WI

13d•$17•Onsite

About The Position

At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

Requirements

Upbeat and positive personality
Active listening skills
Ability to provide excellent guest service
Strong communication skills
Ability to build relationships with team members and guests

Responsibilities

Determine requirements by working with guests via the phone, email and chat-to-text
Answer inquiries by clarifying desired information, researching, location and providing information
Answer incoming phone calls in a prompt, polite, professional manner
Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
Sell additional services by recognizing opportunities for scheduled maintenance package
Refer guest complaints to appropriate dealership team member as necessary for resolution
Maintain guest information database by entering and updating guest information

Benefits

Competitive Compensation
Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
Exclusive Discounts: Save on vehicles, service, and parts
Financial Security: 401(k) plan with company match (for full-time team members)
Work-Life Balance: Paid holidays (for full-time team members)
Wellness Support:
Wellness Program
Free Team Member Clinic
Access to a Free Health Coach
Employee Assistance Program
Team Recognition: Employee Referral Program
Career Development: Ongoing training and opportunities for growth and advancement