Guest Services Agent | The Normandy Hotel | Modus by PM Hotel Group

PM New • Washington, DC

1d • $21

About The Position

We’re looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team and will report to the Guest Services Manager. This is a non-exempt position. Pay rate: $21/hour Meet The Normandy Hotel! The Normandy Hotel sits just off Connecticut Avenue, tucked among the stately embassies of peaceful Kalorama, with the bistros and boutiques of DuPont Circle neighborhood just around the corner. The eclectic cuisine and independent shops of Adams Morgan are just a short jaunt away, and when it’s time to return, The Normandy feels like coming home. Welcoming, attentive, and personalized service is the hallmark of The Normandy. We are a breath of fresh air, where guests feel they can unwind on the breezy courtyard patio or curl up with a book in our sun-drenched breakfast room. Who We Are Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years. Passionate – about hospitality and fostering an environment where associates will thrive. Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within.

Requirements

• Exceptional communication skills both verbal and written
• Knowledgeable in Microsoft Office
• Open availability required. Must be prepared to work various shifts (7am-3pm, 3pm-11pm, weekdays, weekends and holidays).

Nice To Haves

• Bachelor degree or currently pursuing (preferred)

Responsibilities

• Provide exceptional personalized customer service and experiences to guests
• Live like a local. Have and share your knowledge of the neighborhood and city
• Think on your feet, use good judgement and problem solve in a fast paced environment
• Provide support to front office leaders and entire hotel team.
• Create a warm and welcome atmosphere
• Assist in valet parking guest cars
• Assist Food & Beverage service, including an evening wine hour

Benefits

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Access to free virtual fitness classes and discounted in-person memberships.
• Gifted PTO on Day 1 + paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level