Guest Services Agent

Onni Group of Companies•Los Angeles, CA

5d•$20 - $23

About The Position

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. Perks and Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer: 3 weeks PTO Annual education allowance of up to $1,000 Referral program Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What You Will Do Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs. Administers LEVEL check-ins and check-outs. Assist with LEVEL housekeeping schedules and partner with our maintenance team to ensure all guest are receiving their suite HK services on a timely manner Coordinates the delivery of mail, messages, and packages. Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff. Provides a wealth of information to guests on various matters such as transport and restaurant advice. Diffuses conflict or tense situations with residents, prospects and/or guests. Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services Coordinates Elevator reservations for Residents: move in, move out, delivery Assists in a timely manner with all phone calls and emails from Residents and guests Recruits Partners for our Onni Rewards program and continuously updates Residents Ensures cleanliness and upkeep of amenity spaces by completing Property Walks Maintains Service of Resident Lounge Coffee Machines and supplies Refers multiple services (Housekeepers, dog walkers, etc.) Assists with packages, auditing, dry cleaning and perishable arrangements Plans and brainstorms Resident events with Resident Services and Property Management Provides administrative duties as needed. Communicates daily and upcoming events between Guest Services, Resident Services and Property Management Performs other duties as required What You Bring High School Degree College Courses in Hospitality Management or related field, preferred Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints Excellent oral and written communication skills Ability to work in very high paced work environment and excellent interpersonal skills Must be professional, team-oriented and possess good work ethics Excellent organizational and time management skills Attention to detail and ability to work on multiple projects simultaneously Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups Must have a flexible schedule with the ability to work weekends, holiday and/or overnight About the Company Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. These job duties are: Night Security Monitoring: Overseeing the security of the premises during nighttime hours, including monitoring CCTV. Handling Late Check-Ins: Managing late-night guest check-ins, including the processing of payments and identification. Emergency Response: Acting as the primary contact for emergencies during overnight hours. Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fai Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/ Salary Range: $20-23 Per Hour About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X Facebook Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. If you are interested in working with Onni please contact Daryl Kerrey – [email protected], and email us info about your company. We will then contact you to set up any further discussions. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.

Requirements

High School Degree
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
Excellent oral and written communication skills
Ability to work in very high paced work environment and excellent interpersonal skills
Must be professional, team-oriented and possess good work ethics
Excellent organizational and time management skills
Attention to detail and ability to work on multiple projects simultaneously
Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
Must have a flexible schedule with the ability to work weekends, holiday and/or overnight

Nice To Haves

College Courses in Hospitality Management or related field, preferred

Responsibilities

Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
Administers LEVEL check-ins and check-outs.
Assist with LEVEL housekeeping schedules and partner with our maintenance team to ensure all guest are receiving their suite HK services on a timely manner
Coordinates the delivery of mail, messages, and packages.
Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
Provides a wealth of information to guests on various matters such as transport and restaurant advice.
Diffuses conflict or tense situations with residents, prospects and/or guests.
Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
Coordinates Elevator reservations for Residents: move in, move out, delivery
Assists in a timely manner with all phone calls and emails from Residents and guests
Recruits Partners for our Onni Rewards program and continuously updates Residents
Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
Maintains Service of Resident Lounge Coffee Machines and supplies
Refers multiple services (Housekeepers, dog walkers, etc.)
Assists with packages, auditing, dry cleaning and perishable arrangements
Plans and brainstorms Resident events with Resident Services and Property Management
Provides administrative duties as needed.
Communicates daily and upcoming events between Guest Services, Resident Services and Property Management
Performs other duties as required