Guest Services Agent
About The Position
At HRI Hospitality, we offer a unique perspective on hotel ownership and management, focusing on restoring properties and developing new projects that become vibrant community centers. We seek individuals passionate about providing warm welcomes and creating unforgettable guest experiences. HRI Hospitality, with a wide array of brands in exciting locations, is an ideal place for career growth. The Guest Services Agent is a key member of the Front Office team, responsible for efficient guest check-ins/outs, addressing inquiries, managing payments and reservations, and coordinating with other departments to ensure guest satisfaction. HRI Hospitality boasts a 40-year legacy, owning and managing a diverse portfolio of lodging and mixed-use properties in premier markets, with a commitment to "Elevating the Urban Experience" for guests. The company emphasizes a balanced approach incorporating People, Profit, and Revenues in its hotel management platform.
Requirements
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer and data-entry proficiency
- Problem-solving and conflict-resolution ability
- Professional, friendly, and welcoming demeanor
Nice To Haves
- High school diploma preferred
- Previous hospitality or customer service experience preferred
- Experience with hotel Property Management Systems (PMS) a plus
Responsibilities
- Greet, register, and check guests in/out efficiently and courteously
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Handle payments, room assignments, and reservation changes accurately
- Communicate with housekeeping and maintenance to ensure timely room readiness and service needs
- Maintain a clean and organized front desk and lobby area
- Willingness to work varied shifts, including weekends and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
