Guest Services Agent

Resolute Road Hospitality•Bend, OR

2d•$21 - $23

About The Position

About The Newberry The Newberry isn’t just a hotel—it’s a curated Bend experience. Nestled in the heart of downtown, we’re a part of Hilton’s Tapestry Collection and proudly managed by Resolute Road Hospitality. Our property reflects the beauty, character, and adventure of Central Oregon. Every stay is a story—and our team helps write the first chapter. The Role: Host, Problem Solver, Storyteller As a Guest Experience Guide, you’ll blend front desk service with local insight and a sense of hospitality that goes beyond routine check-ins. You’ll welcome guests, help them discover Bend like a local, and make sure their stay is seamless and story-worthy—from arrival to departure.

Requirements

A passion for hospitality and community
A calm, confident presence—even on busy days
Great communication skills and a warm, approachable demeanor
Ability to multitask and remain organized in a dynamic environment
Tech-savvy with basic knowledge of hotel software and point-of-sale systems
A working knowledge (or excitement to learn!) about Bend and its surroundings

Responsibilities

Welcome every guest with warmth, enthusiasm, and genuine hospitality
Personalize the check-in/check-out experience using Hilton systems
Curate and share authentic local recommendations—from hidden hiking gems to craft beer hotspots
Promote Hilton Honors with energy and ease
Answer guest inquiries and resolve issues promptly and graciously
Maintain the charm and cleanliness of the lobby and public spaces
Operate front desk systems and process payments with accuracy
Assist with pantry and retail sales, showcasing local products when possible
Support the front desk team with administrative and service duties
Monitor safety and report maintenance needs to ensure a smooth guest experience