GUEST SERVICES AGENT (FULL TIME)

Compass Group•Redmond, WA

12d•$28•Onsite

About The Position

Summary: A Guest Services Agent functions as the first point of contact and brand ambassador for employees, executives, clients, and visitors across a large corporate office environment. This role delivers high‑touch hospitality, operational support, and streamlined communication to ensure an exceptional on‑campus experience.

Requirements

2+ years of customer service experience is preferred.
Please upload your resume with application.

Responsibilities

Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
Provides guests with information about the facility, services, and amenities.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Fields and resolves guest complaints or escalate for resolution to appropriate department.
Assists guests in emergency situations.
Maintains adequate supplies and functional equipment at the Front Desk.
Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
Perform other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)