Guest Services Agent

Aqua-Aston Hospitality • Kapaʻa, HI

168d • $24

About The Position

As a Guest Services Agent at Aqua Aston Hospitality (AAH), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves. A typical day will include checking Owners/guests into their villas for their stay, reviewing property amenities, services, hours of operations, and local areas of interest and activities. You will actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues. You will also identify and explain room features to guests, follow up with Owners/guests to ensure their requests or problems have been met to their satisfaction, and answer telephone calls, routing them to the proper department as applicable. Depending on the facility or location, you may be asked to assist with bellman and runner duties.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull items that weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

• Check Owners/guests into their villas for their stay.
• Review property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listen and respond positively to guests' questions, concerns, and requests.
• Contact other departments to help resolve guest issues.
• Identify and explain room features to guests.
• Follow up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answer telephone calls and route calls to the proper department as applicable.
• Assist with bellman and runner duties depending on facility or location.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Free on-site parking
• Complimentary coffee and tea
• Employee breakroom amenities (refrigerator, microwave)
• Quarterly celebrations and awards
• Local restaurant discounts
• Discounted theme park tickets and rental cars
• Community service opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation