Guest Services Agent Team Lead
About The Position
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. GSA Team Lead Business unit Integrated Facilities Management Reporting to Regional FM Lead Overall Role As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences. To continually innovate, standardise and enhance service practices in the Employee Experience Program.
Requirements
- More than 5 years’ front of house experience in the hospitality or real estate industry
- Excellent time management and communication skills
- Ability to manage multiple tasks independently
- Google Suite proficiency skills
- Efficient planning and organizing skillset
- Strong communications and customer relationship skills with the ability to interface and relate to the different stakeholders in the organization
- Strong drive and persistence to achieve results
- Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
- This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Responsibilities
- Engage with all guests, employees, and key stakeholders
- Build a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely communication
- Liaison with JLL team and client on soft service delivery
- Share regular event and celebrations content
- Adopt innovative communication strategies
- Champion regular meetings with stakeholders to enhance relationships
- Formulate a monthly calendar of events and implementation plan
- Assist in the coordination of event orders with client, team, and vendors
- Providing outstanding customer service and organize memorable events that exceeds client expectations
- Propose ideas to improve GSA service quality
- Develop and manage the vendor network
- Manage customer service centric trainings to ensure deliverables matches objectives
- Ensure the team is focused on Employee engagement priorities and requirements in line with client expectations
- Support, develop and coach Service Ambassadors to enable continuous improvement to the engagement with the Client employees
- Drive ‘One Team’ culture within the team and to work collaboratively with the operation’s team reports
- Ensure clear, consistent reporting of targets & goals
- Prepare and review the activities monthly and update the same to Client and JLL Regional FM Lead
- Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
Benefits
- Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
- Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
