Guest Services Agent (Seasonal) - Beach Village, LXR by Hilton at Hotel del Coronado

Hilton•Coronado, CA

17d•$22•Onsite

About The Position

The iconic Hotel del Coronado is looking for a Guest Service Agent (Seasonal) at the Beach Village to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Beach Village at The Del is an exclusive enclave of luxurious beachfront accommodations located within the iconic setting of Hotel del Coronado. Cottages and villas range from one to three bedrooms and include fireplaces, marble bathrooms and private patios or balconies. Want to learn more? Hotel Website, Facebook, Instagram, Pinterest Classification: Seasonal, Full-Time Begins May 2026 and ends no later than September, 8th 2026 Shift: Various – must be available to work weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $21.96 and is based on applicable and specialized experience and location. Union Position: This position is part of the Local L30 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week. What will I be doing? A Beach Village Host/Hostess is responsible for providing a strong level of professionalism and a positive attitude while efficiently and courteously assisting our Beach Village guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Handle the pre-planning of the Beach Village experience for all scheduled Beach Village arrivals.
Coordinate and confirm verbally and via itinerary the guest arrival schedule and all planned activities for each Beach Village guests in advance of arrival.
Handle the arrival, hotel orientation and departure of all Beach Village guests.
Check guests in/out of hotel using hotel computer system.
Book future hotel or Beach Village reservations for guests.
Respond to all guests’ requests; make suggestions and arrangements to enhance the overall guest experience.
Make it happen – act as a conduit between the Beach Village guests and all operating departments to “get it done, whatever it is.”
Make dining and other reservations for Beach Village guests and follow through with corresponding departments to ensure execution of task.
Maintain the cleanliness and neatness of your working area.
Check daily information board to prepare for arrivals and special requests.
Adhere to department and hotel procedures and policies
Provide assistance to all hotel departments as required.
Adhere to guidelines established in the Hotel del Coronado Associate Handbook.
Perform additional tasks as requested by members of the leadership team.
Must be able to handle and process guests’ requests and exceed their expectations while providing them with personalized services and accurate information.