Guest Services Agent - Seasonal (PT)

Grand Palms Resort•Surfside Beach, SC

6d•$15 - $15•Onsite

About The Position

The Guest Services Agent will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the agent will run, review and print reports to complete daily assignments. The Guest Services Agent will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regards to resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns

Requirements

A commitment to providing outstanding customer service
Knowledge of Microsoft Office Suite
Able to acquire a clear understanding of timeshare ware applications
Basic knowledge of hardware and peripheral devices required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem solving skills
Capable of seeing a task through to completion
Strong organizational skills
Excellent verbal and written communication skills.
High School Diploma or GED equivalent or an equivalent combination of training, education and experience
Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment