Guest Services Agent, On-Call

AccorHotel • Honolulu, HI

5h • $29 - $36

About The Position

As part of the Front Office team, the ideal candidate innately possesses exceptional customer service skills, is highly organized and has a passion for hospitality. If you are helpful and accommodating, have a knack for problem solving and are energized by helping others, come join us!

Requirements

• High school diploma or equivalent
• The ability to communicate in English, both verbal and written
• Excellent communication and multi-tasking skills
• Previous customer experience and the ability to work effectively under pressure
• Exceptional problem solving skills and the ability to maintain composure in difficult situations
• The ability to work by themselves or part of a team

Responsibilities

• Greets and registers guests
• Maintains guest accounts by posting charges/payments
• Assists in verifying/settling accounts at checkout or any time during guest stay
• Provides prompt and courteous service to meet high standards of service.
• Accurately completing the registration process for our guests from the start of their stay until the end to ensure a seamless guest experience.
• Assists guests’ inquiries/requests and respond with the appropriate response and/or action necessary.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED