Guest Services Agent- Full Time (Caesars Atlantic City)

Caesars Entertainment • Atlantic City, NJ

127d • $16 - $16

About The Position

The position involves providing superior customer service by demonstrating outlined service behaviors and maintaining a positive attitude. The role requires creating a welcoming atmosphere for guests, anticipating their needs, and providing fast and flawless service. Responsibilities include registering guests, securing payments, issuing keys, and managing reservations according to established policies. The position also involves maintaining a bank, sorting incoming mail, and completing special assignments as requested.

Requirements

• Ability to read, write and speak English sufficiently to perform job.
• High School Diploma or equivalent preferred.
• Previous hotel experience preferred.

Responsibilities

• Demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creating positive energy with gestures.
• Builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns.
• Promotes Caesars Rewards programs and card membership.
• Registers guests, secures payment, issues keys and related materials.
• Checks out guests, settles all pay folios and posts charges.
• Creates reservations based on established guidelines.
• Issues room keys and relays instructions to Bell Person.
• Dates, stamps, sorts and racks incoming mail and messages.
• Blocks and dispenses rooms for arriving guests.
• Maintains bank in accordance with established policies.
• Familiarizes with property, services and events; answers guest inquiries.
• Completes special assignments as requested.

Benefits

• $16.00 per hour

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED