Guest Services Agent 2
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About The Position
Guest Service Level 2 Agents work in high business volume environments assisting guests with the online purchase of tickets, season passes, equipment rentals, Gravity School, Zipline Tours, RV reservations, and Sunset Dinners. Agents must be experts in the online purchase flow to guide guests on their mobile devices, laptops, tablets, etc. At times, agents work with sophisticated point of sale (POS) terminals requiring a high level of computer experience. Agents work with guests in person, via email, text, and phone. They must be able to work in any of our sales locations including West Village Guest Services, West Village Reservations, Sunrise Guest Services, Sun Country Tours Bend, and Sun Country Tours Sunriver. Some work is performed indoors, while some are outdoors in an alpine winter environment. They must demonstrate understanding and proficiency in operating the POS to fulfill products sold in all Guest Service locations. Agents have high guest contact requiring quality customer service skills. Agents must have the ability to work well with the public constantly, often under stressful conditions. Agents must have a high level of knowledge about all aspects of Mt. Bachelor and Sun Country Tours, including, other departments, their locations, and functions, as well as events, activities, and services available to our Guests. Agents must have a high degree of computer literacy in Windows. Some of our locations include retail operations and duties include maintaining displays of products and restocking merchandise, researching product features and sharing knowledge with co-workers, assist with merchandise check-in and internal transfers.
