Guest Service

Live Nation Entertainment • Grand Rapids, MI

2d • Onsite

About The Position

Our Guest Service team provides a welcoming and fun environment for all walks of life that enter our venue. We are the life of the party; fans creating lifelong memories for fans!
As part of the Guest Services team, ushers are responsible for providing excellent guest services at GLC Live at 20 Monroe during all events. This includes greeting guests, providing information and directions, assisting with problems/issues, and controlling ticket access points throughout the venue.

Requirements

• Candidates are required to have at least one (1) year prior customer service experience, preferably in a theatre/entertainment venue environment.
• Applicants must be able to work holidays and weekend (Friday/Saturday/Sunday) events throughout the year.
• Shifts schedules vary, candidate should be available to work from both day and night shifts if applicable.
• Most shifts are 5:00pm-midnight during the week.
• Candidate must be able to stand for a minimum of 6-8 hour shifts, walk up and down stairs.
• Candidates should be friendly, outgoing, and presentable with the ability to think quickly in a fast paced environment and communicate effectively.

Responsibilities

• Greeting guests
• Providing information and directions
• Assisting with problems/issues
• Controlling ticket access points throughout the venue

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed