Guest Services - White River Amp.
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB: The White River Amphitheatre is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Requirements
- High School Diploma or equivalent
- Must be 18 years of age.
- At least 2 years in Customer Service and communications
- Must present unexpired original document(s) establishing identity and authorization to work in the United States
- A clear pre-employment criminal background check is required
- Must be comfortable talking with and proactively approaching guests
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong sense of teamwork and ability to execute programs
- Excellent verbal and written communication skills
- Position requires constant standing, walking and/or climbing stairs for long periods of time, outdoors in all weather conditions
Responsibilities
- Act as a welcoming, knowledgeable ambassador of the White River Amphitheatre and Live Nation.
- Communicate venue information about policies and procedures to guests.
- Greet guests as they enter and leave the venue. May also distribute advertising flyers.
- Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
- Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. and venue amenities.
- Assist guests with needs such as finding their seats, seat relocation, escorting guests to special events and locating lost items.
- Assist in resolving guest complaints.
- Direct restroom and concessions lines, as needed, to shorten guest waiting times.
- Show CARE by participating in the venue’s sustainability program, which could include sorting waste, collecting recycling and educating our fans about our efforts.
- Partner with other crew members at the end of the show to store equipment, clean up and close the venue.
- Report maintenance and cleaning issues in a timely manner.
- Assist other departments to support staffing levels as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
