Guest Service Support Expert

Marriott • Sarasota, FL

16h • Onsite

About The Position

The Guest Service Support Expert is responsible for creating a memorable and unique experience for guests, not just serving food. This role involves delivering a wide range of services to ensure smooth food and beverage operations. Key aspects include setting tables, assisting the kitchen, cleaning work areas, and replenishing supplies, all while contributing to a positive guest experience. Success in this role requires maintaining a safe workplace, adhering to company policies and procedures, upholding quality standards, and presenting a professional appearance and communication style. The role is physically demanding, requiring standing, sitting, or walking for extended periods, moving over various surfaces, managing menus, and handling objects up to 25 pounds without assistance and 50 pounds with assistance, including reaching, bending, twisting, pulling, and stooping. The position also involves upholding The Ritz-Carlton's "Gold Standards" and learning the Employee Promise, Credo, and Service Values.

Requirements

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification

Nice To Haves

• Previous experience in a food and beverage environment

Responsibilities

• Take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly
• Set tables
• Assist the kitchen
• Clean work areas
• Replenish supplies
• Create a safe workplace
• Follow company policies and procedures
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Deliver the “Gold Standards” of The Ritz-Carlton graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Offer the chance to be proud of the work you do and who you work with
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees