Guest Service Supervisor

Global Partners LP • Natick, MA

113d

About The Position

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest?

Requirements

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Must have reliable transportation and a valid driver’s license.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (i.e. cooler, outside, etc.)

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Benefits

• Competitive salaries and opportunities for growth.
• Health + Wellness - Medical, Dental, Vision and Life Insurance.
• 401k and a match component.
• Tuition reimbursement after 6 months of service.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees