Guest Service Supervisor

Drury Hotels-posted about 1 year ago

Full-time • Entry Level

Gainesville, FL

1,001-5,000 employees

Accommodation

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The Guest Service Supervisor at Drury Hotels is responsible for overseeing the front desk and guest service operations, ensuring that the hotel's policies and procedures are followed while providing exceptional customer service. This role involves training and motivating team members, responding to guest inquiries and complaints, and maintaining a positive work environment.

Assist management in supervising front desk and guest service positions.
Ensure adherence to Drury Hotels' policies and procedures.
Provide motivation and demonstrate positive leadership to inspire team members.
Train guest service team members to meet company expectations.
Deliver courteous, efficient, and friendly service to guests.
Respond promptly to inquiries, requests, and complaints with a positive attitude.
Contribute to a positive work environment for team members and guests.
Monitor hotel facilities and team member work habits for safety and security.

Ability to communicate clearly in English, both written and orally.
Thorough knowledge of Drury Hotels' policies and procedures.
Ability to train, motivate, and inspire team members.
Knowledge of marketing and sales programs.
Ability to handle money and utilize office machines.
Attention to detail.

Some travel may be required.

Quarterly bonuses up to $3200/year based on hotel results.
Flexible scheduling and paid time off.
Hotel discounts and free room nights.
Mentorship and cross-training opportunities.
Management training and development plans.
Medical, dental, vision, and prescription coverage.
Life and disability insurance.
Company-matched 401(k).

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