Guest Service Supervisor

Live Nation Entertainment • Shakopee, MN

1d • $18 - $22 • Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Venue Nation is seeking a passionate Guest Service Supervisor at Mystic Lake Amphitheater. The Guest Service Supervisor is responsible for supervising and coordinating activities of the Guest Services department. Duties may also include management functions under the direction of the Guest Experience Manager and Operations Manager. This role is a Part-Time Seasonal Position. WHAT THIS ROLE WILL DO Direct and supervise Guest Ambassadors and Guest Service crew members. Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints. Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution. On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details. Be able to identify and de-escalate guest situations that may arise throughout shifts, coordinating with venue security for additional support. Coordinate team rest periods in accordance with state and local law and help to find coverage. Assist management to ensure compliance with all venue policies and procedures to include all safety regulations. Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken. Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow Crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. Other tasks as assigned by the Guest Experience and Operations Manager.

Requirements

• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Responsibilities

• Direct and supervise Guest Ambassadors and Guest Service crew members.
• Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints.
• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
• On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
• Be able to identify and de-escalate guest situations that may arise throughout shifts, coordinating with venue security for additional support.
• Coordinate team rest periods in accordance with state and local law and help to find coverage.
• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow Crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Other tasks as assigned by the Guest Experience and Operations Manager.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED