Guest Service Supervisor - Limelight Ketchum

Aspen Skiing Company, L.L.C.•Ketchum, ID

43d

About The Position

The Guest Service Supervisor is responsible for overseeing the daily operation of the Guest Service team, assist with managing guest inquires and the guest services team. The Guest Service Supervisor will act as key point of contact for staff and guests. This role reports to the Front Office Manager.

Requirements

Must be over 18 years of age
A valid driver's license is required
High School Diploma or high school equivalent preferred
3 year of guest / customer service skills preferred
2 years of management experience preferred
Proficient knowledge of industry trends and best practices
Proficient knowledge in company policies and procedures
Detailed knowledge of internal processes, workflows, and decision-making protocols
Skills in leading a team, providing direction, and motivating employees to reach their goals
Proficiency in planning, managing, and executing projects within scope and deadlines
Skill in assigning tasks and responsibilities to team members based on their strengths
Ability to solve complex issues and find solutions in challenging situations
Follows all safety policies and procedures and exercises caution when working
Ability to work in collaboration with others to achieve team goals
Ability to make informed decisions quickly, considering both short-term and long-term impacts
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Responsibilities

Train new Guest Service employees on hotel processes and procedures while acting as a support for questions
Assist front desk supervisor in cross training employees when needed
Ensure Front Office Leadership is aware of the guest's comments and/or complaints
Assist the Front Office Manager with payroll and scheduling
Report all accidents to Front Office Leadership, Director of Operations and General Manager immediately and complete appropriate paperwork
Oversee inventory and replenishment of vehicle supplies
Oversee regular maintenance of oil and brake fluids, tire pressure, swapping of ski and bike racks
Point of contact with Audi dealership regarding Audi Experience vehicles and assist guests with Audi Experience waiver signature
Comply with all policies and procedures for Limelight Hotels, Guest Services Department and Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit
Other duties as assigned.