Guest Service Supervisor
About The Position
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Guest Service Supervisor and lead a team dedicated to creating exceptional guest experiences. If you’re passionate about hospitality, thrive in a leadership role, and love working in a fast-paced environment, start making your own luck today! Applicants must be at least 18 years of age. WHAT OUR GUEST SERVICE SUPERVISORS DO Our Guest Service Supervisors oversee daily park operations, ensuring efficiency, safety, and an exceptional Guest experience. You’ll lead team members, enforce park policies, and maintain operational excellence through planning and communication. A GUEST SERVICE SUPERVISOR’S DAY-TO-DAY Assist the Park Manager in overseeing operational functions, ensuring smooth daily operations. Direct and supervise location activities and team members as assigned. Conduct daily facility inspections, including all Guest areas, to maintain cleanliness, safety, and efficiency. Ensure that the location opens on time, operates efficiently, and closes properly. Maintain records in the manager’s daily log, documenting weather, inspections, performance, and other key details. Ensure ticketing and turnstile areas are stocked, cleaned, and ready for Guests at all times. Supervise and support team members to maintain high standards of Guest service. Act as a role model for team members, promoting the company's core values. Recommend, implement, and enforce company policies within assigned areas. Provide coaching and development opportunities to enhance team performance. Train and audit POS handlers to ensure proper system operation and guest engagement. Address and resolve Guest concerns and complaints professionally. Monitor and assess safety hazards to ensure a secure environment for Guests and associates. Maintain accuracy and safety of company funds for assigned locations. Manage expenses, labor hours, operating costs, and inventory within areas of responsibility. Implement appropriate controls to maintain staff integrity and quality assurance. Maintain open communication across all levels of the organization for efficient operations. Perform other duties as assigned to support park functions. Work in a fast-paced environment while maintaining professionalism.
Requirements
- Must be at least 18 years of age.
- At least one year of supervisory experience in the Guest service industry.
- Strong leadership and problem-solving skills.
- Knowledge of amusement industry standards, health regulations, and safety protocols.
- Experience handling Guest and employee complaints.
- Proficiency in computers, cash registers, and various electronic devices.
- High school diploma or equivalent.
Responsibilities
- Assist the Park Manager in overseeing operational functions, ensuring smooth daily operations.
- Direct and supervise location activities and team members as assigned.
- Conduct daily facility inspections, including all Guest areas, to maintain cleanliness, safety, and efficiency.
- Ensure that the location opens on time, operates efficiently, and closes properly.
- Maintain records in the manager’s daily log, documenting weather, inspections, performance, and other key details.
- Ensure ticketing and turnstile areas are stocked, cleaned, and ready for Guests at all times.
- Supervise and support team members to maintain high standards of Guest service.
- Act as a role model for team members, promoting the company's core values.
- Recommend, implement, and enforce company policies within assigned areas.
- Provide coaching and development opportunities to enhance team performance.
- Train and audit POS handlers to ensure proper system operation and guest engagement.
- Address and resolve Guest concerns and complaints professionally.
- Monitor and assess safety hazards to ensure a secure environment for Guests and associates.
- Maintain accuracy and safety of company funds for assigned locations.
- Manage expenses, labor hours, operating costs, and inventory within areas of responsibility.
- Implement appropriate controls to maintain staff integrity and quality assurance.
- Maintain open communication across all levels of the organization for efficient operations.
- Perform other duties as assigned to support park functions.
- Work in a fast-paced environment while maintaining professionalism.
Benefits
- Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
- $1 arcade play
- All‑day play at Boomers, FECs & Waterparks
- Friends & family discounts
- Food & beverage discounts
- Special discounts on parties and group events
- Perks start on your first day
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
