Guest Service Supervisor

Blue Water Hospitality Group, LLC • Berlin, MD

8h

About The Position

The Guest Services Supervisor ensures that all guests receive prompt and attentive service with keen attention to detail. They will motivate their team to ensure guest satisfaction through participation and encouragement.

Requirements

• Passion for exceeding guest expectations.
• Experience in providing exceptional Guest Service to the highest standard.
• Spectacular follow-up and follow-through
• Keen attention to detail
• Superior communication skills
• Ability to successfully operate in a high volume, time-sensitive environment.
• Highly organized and detail-oriented
• Computer and system savvy
• High school diploma
• Minimum two years of experience working in guest services.

Responsibilities

• Provide daily director for Guest Services staff to maintain ongoing operations and property systems.
• Responsible for scheduling and work assignments. Responsible for working with Leadership to train, onboard new hires, and develop staff. May assist in the recruitment.
• Provides direction to efficiently provide guest services such as check-in, and check-out process
• Provides onsite escalation for guest service-related issues before transferring to property management. Responds to guests’ requests, problems, complaints, and/or accidents presented at the front desk in an attentive, courteous, and efficient manner.
• Works closely with leadership to ensure guest satisfaction.
• May support site assignments, group needs, and events as needed or directed. In the absence of a full-time guest service manager, this role may be the liaison between the reservation center and sales and marketing to ensure group sales and events are handled with care at the property.
• May participate in revenue management strategy calls to understand promotions and upcoming site-related changes.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Can operate all aspects of the guest services computer system, including report generation and analysis and simple edits to the PMS system.
• Provides a motivating environment for staff to exceed guest services.
• Ensure the property is always clean, ordered, well-manicured, and guest ready.
• Performs other duties as assigned.
• Provides regular and reliable attendance.
• Provides regular and reliable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED