Navy Lodge Guest Service Supervisor FT w/benefits

NEXCOM•Lemoore, CA

About The Position

Join us as our next Guest Services Representative Supervisor here in NAS Lemoore, CA at the Navy Lodge Lemoore. ELIGIBLE FOR A $1,200.00 HIRING INCENTIVE (must meet eligibility req’t) Why come to work for NEXCOM at Naval Air Station Lemoore? You can expect an unforgettable, dynamic, and enjoyable work environment. We are an enthusiastic and driven team supporting our retail, services and lodging operations. We push ourselves and those around us to develop personally and professionally, every single day. While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge in Lemoore, no two days will look the same. This is where YOU fit in: Navy Exchange Monterey is in need of a Guest Services Representative Supervisor to answer the call; a team player who is dedicated to supporting our local naval community, and operational successes on a day to day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? Supervises subordinate NEXCOM Hospitality Group (NHG) staff responsible for daily operations of the front desk. Keeps appropriate management in chain of command abreast of situations that exceed the span of authority necessary to implement correction actions. Communicates with Navy Lodge personnel and chain of command. Creates schedules, assigns work tasks and oversees Guest Service Representatives. Trains associates on Navy Lodge systems and standards of operating procedures. Assists with recruitment efforts, such as creating job posts and conducting interviews. Follows all local safety regulations. Informs supervisor of hazardous conditions. Reconciles daily transactions of all accounts ensuring complete reconciliation of balances.

Requirements

2 years of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.
Must possess the knowledge and skills necessary to perform job duties.
Must pass a pre-employment criminal background check.
GENERAL EXPERIENCE 2 years of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field.
AND SPECIALIZED EXPERIENCE One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.

Responsibilities

Supervises subordinate NEXCOM Hospitality Group (NHG) staff responsible for daily operations of the front desk.
Keeps appropriate management in chain of command abreast of situations that exceed the span of authority necessary to implement correction actions.
Communicates with Navy Lodge personnel and chain of command.
Creates schedules, assigns work tasks and oversees Guest Service Representatives.
Trains associates on Navy Lodge systems and standards of operating procedures.
Assists with recruitment efforts, such as creating job posts and conducting interviews.
Follows all local safety regulations. Informs supervisor of hazardous conditions.
Reconciles daily transactions of all accounts ensuring complete reconciliation of balances.

Benefits

Medical/Vision & Dental
401(k) & Pension Plan
Life & Disability Insurance
Sick and annual leave accruals
Tuition reimbursement program
Continuity of Employment Programs for Military Spouses
Tax Free shopping, worldwide, at any Navy Exchange location
Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
Employee Assistance Plan (EAP)
Includes LifeMart Discount Savings Program