Drury Hotels - Marion, OH

posted about 2 months ago

Full-time - Entry Level
Marion, OH
Accommodation

About the position

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

Responsibilities

  • Assist management team with supervising front desk / guest service positions.
  • Ensure Drury Hotels' policies and procedures are communicated and followed.
  • Maintain a high standard of integrity and provide motivation to team members.
  • Inspire team members to exceed expectations through superior customer service.
  • Assist with training guest service team members.
  • Provide courteous, efficient, friendly service to guests.
  • Respond promptly to inquiries, requests, and complaints.
  • Contribute to a positive work environment for team and guests.
  • Monitor hotel facilities and team member work habits for safety.

Requirements

  • Ability to give and take written and oral direction.
  • Ability to communicate clearly in English.
  • Thorough knowledge of Drury Hotels' policies and procedures.
  • Ability to train, motivate, and inspire team members.
  • Knowledge of marketing and sales programs.
  • Ability to handle money and utilize office machines.
  • Attention to detail.

Nice-to-haves

  • Experience in guest service or hospitality.
  • Leadership experience.

Benefits

  • Quarterly bonuses up to $3200/year based on hotel results.
  • Flexible scheduling.
  • Paid time off.
  • Hotel discounts and free room nights.
  • Mentorship and cross-training opportunities.
  • Health benefits including medical, dental, and vision.
  • Company-matched 401(k).
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