Guest Service Supervisor

Pacifica Hotel • Marina Del Rey, CA

77d • $23 - $25

About The Position

The Marina Del Rey Hotel is looking for a Guest Service Supervisor to join the team! The Guest Service Supervisor will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Requirements

• Good customer service and communication skills (written and verbal).
• Attention to detail.
• Salesmanship and public relations skills.
• Personnel supervision and training experience.
• Ability to prioritize, organize and delegate work assignments.
• Ability to maintain good team member relations.
• Ability to develop and maintain effective guest relations.
• Ability to direct performance of team members and follow-up with corrective action where needed.
• Basic accounting procedures knowledge.
• Typing, cash registers, calculators and computer skills required.
• Current valid driver's license and proof of auto liability insurance.
• Dependable.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Be proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team's performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status.
• Check travel agent commissions, franchise frequent stay program activity and central reservations.
• Monitor and complete filing of registration cards, reservations, correspondence and no-shows.
• Check Maid's list and ensure room availability status is accurate.
• Check and audit banks.
• Check dry cleaning status.
• Check timecards to posted schedule.
• Submit daily report to Guest Services Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Benefits

• Medical, Dental and Vision Insurance
• 401k
• Vacation and Sick Leave
• Team Member Travel Program

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Number of Employees: 1,001-5,000 employees