The Guest Service Supervisor provides assistance and leadership to the Guest Service Representatives. This role is essential in ensuring guest satisfaction and smooth operations within the Guest Service Center.
Provide assistance and leadership to the Guest Service Center guests and representatives.
Responsible for completing transactions such as registering hotel guests and assigning rooms.
Communicates all relevant information to team and management.
Maintains monthly reporting of hotel and casino events.
Observes performance of staff. Provides feedback and counseling as necessary.
Respond to all guest inquiries. Provide guest satisfaction through assistance, direction and information.
Resolve complaints to ensure guest satisfaction.
Understands the competitive environment and can promote and explain the benefits of Silver Sevens Hotel & Casino.
Handles a cash bank.
Other related duties as assigned.
High school diploma or GED required.
Bachelor's Degree in Marketing, Hotel Administration or similar field strongly preferred.
Minimum one year experience in either a hotel, casino, or marketing department in a similarly sized property strongly preferred.
Must be able to effectively communicate in English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Microsoft Office skills required.
Knowledge of Opera and Patron systems strongly preferred.
The ability to speak other languages is strongly preferred.