Guest Service Supervisor - Concessions - Raymond James Stadium

ASM Global • Tampa, FL

131d

About The Position

Legends & ASM Global have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues including stadiums, arenas, convention centers, and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Requirements

• 2+ years supervisory experience in food & beverage or concessions operations.
• Strong communication and problem-solving skills.
• Ability to train and support a team in a fast-paced environment.
• Proficient in POS systems.
• Customer service background highly preferred.
• Skilled in managing guest conflicts and ensuring positive guest experiences.
• Committed to improving customer service and team performance through coaching.

Responsibilities

• Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance.
• Ensure all meal vouchers, clipboards, placement details, lanterns, menus, and any bar necessities are prepared for check-in.
• Upholds Uniform Guidelines, Alcohol Compliance, and Food Safety Laws before staff clock in for their shift.
• Train and support cashiers on Clover Sport POS operations, including logging in/out, conducting transactions, processing refunds, troubleshooting issues, redeeming Krewe Card stored value, and applying discounts.
• Conduct pre-shift meetings with cashiers to review POS functionality and test understanding of transaction processes.
• Resolve guest conflicts by utilizing authorized guest recovery methods and addressing any service concerns.
• Monitor line speeds, cashier performance, and overall guest interaction to ensure friendly and efficient service.
• Perform periodic check-ins with staff to address questions, provide additional training, or offer feedback.
• Manage guest service issues related to in-seat orders, including coordinating delivery and monitoring in-seat runners.
• Complete guest service audits and provide immediate feedback to leadership.
• Review guest survey results regularly and communicate any action plans for improvements to the team.

What This Job Offers

• Career Level: Entry Level