Zingerman's Deli Guest Service Specialist

Zingerman's Delicatessen•Ann Arbor, MI

21d•$17 - $20

About The Position

ZINGERMAN’S DELICATESSEN Guest Service Specialist Be a part of the Zingerman’s Deli Team! If you are interested in a fast paced, fun and friendly environment and would like to be one of our Guest Service Specialists –we’d love to have you on our team! This position has full-time potential and pays $17-$20/hour after tips. We also pay you to learn (no prior food knowledge necessary, just a passion for learning) AND you’ll also get a free meal on each shift, a paid break, a staff discount at all Zingerman’s businesses, access to health insurance, a super discounted bus pass, and lots of other staff benefits. Full-time or part time, hourly positions available (full time is 30-40 hours per week, part time would be 12 or more hours per week) We are looking for candidates who want to grow with us for at least a year, including UM football season, our busy holiday times, next Summer and into the Fall. We offer flexible schedules, including weekends, as well as a structured training program and the opportunity to be part of a team that values your contributions. Most shifts are between 10:30am-7:30pm Available shifts include weekdays, weekends and holidays Shift times will vary during hours of operation

Requirements

Excellent customer service skills
Strong desire to learn about food, open book management and industry-leading service
Is passionate about great food and giving great service
Loves to make people feel like they were the best part of your day
Enjoys working in a collaborative team environment
Ability to lift 25 pounds
Ability to ascend/descend between multiple levels of the Deli building

Responsibilities

Shares the Zingerman's experience with our guests, guiding them through their visit to find what they want, going the extra mile, and making sure they can't wait to come back.
Spends lots of time with guests daily - on the phone and face to face - talking about the menu, accurately taking orders, enthusiastically serving sandwich and grocery orders, working a cash register, helping answer guest questions, and making everyone feel welcome.
Anticipates guest needs in all areas of the Deli, and goes the extra mile to make sure they have a great experience
Keeps the Deli clean and stocked. This includes sweeping, wiping and sanitizing floors, counters, tables, equipment, and restrooms, taking out trash, as well as moving product stock and dishes throughout three floors of storage, dining and shopping areas.
Positively responds to direction and requests for assistance from co-workers, supervisors, managers and guests
Learns and follows all service recipes, operating procedures and attendance policies
Engages in department operations by attending weekly open-book meetings
Continues learning about and promoting all of the great foods we sell