Guest Service Specialist

Blue Water Hospitality Group, LLC • Gig Harbor, WA

26d

About The Position

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive.   These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the entire process.  These spotlight individuals provide support and assistance to our guests throughout their stay.  Going the extra mile for a smile is the norm in this role!

Requirements

• High school diploma or GED equivalent
• Valid driver's license and good driving record
• 1-3 years of the front desk, reservations, or customer service-oriented role (required)
• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse work schedule, including weekends
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
• Excellent communication skills.
• All-Hands-On-Deck mindset (required)

Responsibilities

• Efficiently & professionally perform all front desk/guest service responsibilities, including taking reservations, checking guests in & out, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions.
• Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in making arrangements to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
• Ensures the property is clean, orderly, well-manicured, and guest-ready always
• Is willing and able to cover for others when necessary
• Is consistently reliable in attendance
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED