Guest Service Specialist

GSO • Baltimore, MD

6d • $18 - $19

About The Position

Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed ? As the Guest Service Specialist , you will be the store’s front-end point person for hospitality, guest flow and cash operations . You lead by example by maintaining efficiency, merchandising front -end displays and ensuring consistent execution of cash office controls and audits making sure every guest leaves with an exceptional last impression . This role embodies passion, excellence, hospitality, and teamwork , delivering an exceptional guest experience while maintaining operational standards. The pay range for this position is $18.19 - $19.40 per hour.

Requirements

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Nice To Haves

• High school diploma or equivalent.
• Retail, culinary, and/or grocery experience.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage front end guest flow and efficiency by direct ing and support ing cashiers while ensuring backups are minimized to deliver frictionless checkout experiences .
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe .
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms .
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approac h at the front-end and throughout the store .
• Assist in managing the department, inventories, and team for effective minimization of product loss .

Benefits

• Team Member discount up to 40%
• Early Earn Wage Access ( You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees