Guest Service Runner

Meyer Jabara Hotels•Providence, RI

About The Position

Position Summary: To effectively promote and sell the Fresh Bites menu and provide an outstanding service experience to our guests. Will deliver food, beverage or other amenities and assemble orders to go. Deliver guest requested items, amenities and/or miscellaneous items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) quickly and efficiently so as to meet guest expectations. Items such as rollaway beds or refrigerators are to be put in the guest rooms set up for guest use. Essential Functions: Greet guests upon arrival and make them feel welcome Offer the hotel guest the best possible service through courteous guest contact. Prepare the Fresh Bites order to standard and present it to the guest following standard handling procedures. Assist with expediting Fresh Bite orders and preparing them for delivery Check food to ensure that appearance, temperature and portions are correct and deliver the food orders in a timely fashion Answer all questions about cooking methods, menu items, specials and prices of all menu items Clean, clear, and re-set all service items and complete side-work checklists; keep stocked all necessary packaging and condiments for all fresh bites orders Handle all deliveries for guest requests other delivery needs Complete accurate delivery-recording sheets to track delivery times and completion Must be signed into GXi and have the company issued iPhone on their person at all times while clocked in for their shift Responsible for updating status of calls through GXi accurately (i.e. accepted, in progress, closed, requires follow-up) Responsible for completing requests within the required time specified by Marriott brand standards (every request has a different timeframe assigned to it) Required to check in/out with Front Office Mgr/Supervisor as well as Bluefin Mgr/Supervisor on duty at the start/end of shift Track all amenities delivered to guest rooms to maintain an accurate inventory and to ensure recovery upon guest departure Learn the phone system in AYS so assistance can be offered during down time. Have knowledge of the property, hotel, staff and services (including hours of operation) Be knowledgeable of the surrounding area; have a thorough knowledge of the guestrooms, including locations, views, amenities, features, types Complete all special assignments Absolute commitment to improved Guest Satisfaction Scores Attendance as scheduled is required Work in a safe manner Carry out all reasonable requests by management which the associate is capable of performing

Requirements

1 year of experience (related or unrelated to industry), computer literacy, hospitality skills, ability to multi task, language proficiency, ability to work on high business levels
Ability to read, to write, and speak English. (High School Diploma)
One year server experience in a high volume or dining facility
Effective and clear communication skills
Professional and friendly hospitality skills
Practice food safe handling procedures
Knowledge of wines and alcoholic beverages
TIPs certification or other alcohol serves safe certification is required.
Ability to work with the Micro’s computer system
Able to multi-task and organize multiple orders, thoughts, and tasks within the same given time
Bending and lifting up to 40lbs.
Continually moving at a fast pace
Continuous standing for the full shift
Able to climb stairs
Able to carry hot and cold food items
Hearing: Must be able to take guest orders, and hear guest request
Vision: Must be able to check for food accuracy, and be able to assess guest body language or expressions
Speech: Must be able to explain food items and specials
Literacy: Must be able to write and communicate orders
Carrying professional language and appearance

Responsibilities

Greet guests upon arrival and make them feel welcome
Offer the hotel guest the best possible service through courteous guest contact.
Prepare the Fresh Bites order to standard and present it to the guest following standard handling procedures.
Assist with expediting Fresh Bite orders and preparing them for delivery
Check food to ensure that appearance, temperature and portions are correct and deliver the food orders in a timely fashion
Answer all questions about cooking methods, menu items, specials and prices of all menu items
Clean, clear, and re-set all service items and complete side-work checklists; keep stocked all necessary packaging and condiments for all fresh bites orders
Handle all deliveries for guest requests other delivery needs
Complete accurate delivery-recording sheets to track delivery times and completion
Must be signed into GXi and have the company issued iPhone on their person at all times while clocked in for their shift
Responsible for updating status of calls through GXi accurately (i.e. accepted, in progress, closed, requires follow-up)
Responsible for completing requests within the required time specified by Marriott brand standards (every request has a different timeframe assigned to it)
Required to check in/out with Front Office Mgr/Supervisor as well as Bluefin Mgr/Supervisor on duty at the start/end of shift
Track all amenities delivered to guest rooms to maintain an accurate inventory and to ensure recovery upon guest departure
Learn the phone system in AYS so assistance can be offered during down time.
Have knowledge of the property, hotel, staff and services (including hours of operation)
Be knowledgeable of the surrounding area; have a thorough knowledge of the guestrooms, including locations, views, amenities, features, types
Complete all special assignments
Absolute commitment to improved Guest Satisfaction Scores
Attendance as scheduled is required
Work in a safe manner
Carry out all reasonable requests by management which the associate is capable of performing