Guest Service Runner

Marriott • Seattle, WA

12h

About The Position

Test beepers and radios to ensure communications equipment works properly. Place requested items such as rollaway beds and refrigerators in guest rooms. Deliver extra towels, bathrobes, and other items to guest rooms. Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo. Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms. Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms. May deliver food, beverage or other amenities and assemble orders to go.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• None

Responsibilities

• Test beepers and radios to ensure communications equipment works properly.
• Place requested items such as rollaway beds and refrigerators in guest rooms.
• Deliver extra towels, bathrobes, and other items to guest rooms.
• Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
• Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms.
• Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.
• May deliver food, beverage or other amenities and assemble orders to go.
• Follow all company policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Comply with quality assurance expectations and standards
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors

Benefits

• This position offers health care benefits, retirement benefits, earned paid time off (including sick leave where applicable), life insurance, disability coverage, and other life and work wellness benefits.
• Benefits may be subject to generally applicable eligibility waiting period, contribution, and other requirements and conditions.
• Washington Applicants Only: Employees will accrue a 0.0346 paid sick leave balance and a 0.019 PTO balance for every hour worked and be eligible to receive minimum of 5 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED