Guest Service - Restaurant 207193 - 1613 Arizona Avenue, Monroe, LA 71202

Church's Texas Chicken•Monroe, LA

3d•Onsite

About The Position

The Guest Service position at Church's® is responsible for serving each guest courteously, quickly, and efficiently, adhering to the procedures outlined in the Service Section of the Church’s Operating Standards Manual (the “OSM”). This role involves accomplishing tasks in a timely and orderly manner within a fast-paced quick service restaurant environment. Church's® is a highly recognized brand in the Quick Service Restaurant industry, founded in San Antonio, Texas, in 1952. The company, operating as Church's Texas Chicken® and Texas Chicken®, has over 1700 locations in 20 countries and focuses on providing gracious Southern hospitality and freshly prepared, high-quality, authentic home-style fare, including its world-famous Original and Spicy chicken, chicken sandwiches, classic sides, and hand-made Honey-Butter Biscuits™. Church’s Chicken is an equal employment opportunity employer committed to making hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.

Requirements

High school diploma or GED
At least 6 months of experience that is directly related to the duties and responsibilities specified.
Knowledge of all restaurant policies, practices and operational and human resources procedures
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
Must be able to succeed in a fast-paced work environment.
Must be able to receive money and accurately count back change.
Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
Basic computer skills.
Report to work timely for each scheduled shift.

Responsibilities

Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
Takes and fills the customer’s order within company mandated service time.
Suggestive up sell of products as directed by management.
Collects money and delivers order to customer.
Immediately attends to any customer service problem or complaint.
Notifies manager as needed.
Verifies opening reading and bank.
Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used.
Counts down drawer at end of shift to ensure accuracy.
Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
Ensures that all product holding times are strictly observed.
Ensures products on the counter or in the display case are properly rotated and attractively displayed.
Keeps display case interior and exterior clean at all times.
Stocks the service area with a sufficient supply of napkins, cups, lids, etc.
Maintains an adequate supply of iced tea.
Performs all other duties as assigned.