Guest Service & Reservation Coordinator
About The Position
Working alongside the amazing team at The Quail, we are seeking a Guest Service and Reservation Coordinator to support our Rooms department. Enjoy the opportunity to work at a highly prestigious hotel in beautiful Carmel Valley, California. Advance your career and develop your skills within a dynamic and supportive hospitality environment. Receive exceptional medical benefits, along with exclusive employee discounts on lodging, golf, and dining services. Key Accountabilities Coordinate and assist with managing rooms inventory, implement pricing strategies, processes bookings to maximize hotel revenue, and assist with general Guest Services Operations. Assists in implementing revenue strategies, managing room inventory, and understanding market trends. Coordinate room assignment and inventory to maximize rate RevPAR. Assign rates, rate codes, and restrictions, ensuring accurate data in the Property Management System (PMS). Assist in reconciling monthly commissions by auditing OTA reservations and travel agent-related bookings to ensure accurate billing on commissions. Assist with reconciliation of reservations between our Reservations Management System and Property Management System. General Requirements Minimum 1 years of experience in guest services, reservations, or revenue operation with basic knowledge of at least 2 of 3 areas Bachler’s degree in hospitality or related field preferred Ability to efficiently handle multiple duties under pressure with minimal supervision Exceptional customer service with excellent communication The Quail Nestled in the heart of Carmel Valley, our breathtaking 800-acre property boasts a world-class championship golf course, and beautiful accomodations. At The Quail, our team members are part of a Covey (a group of quail), symbolizing the close-knit culture we have cultivated. Guided by our "One Team One Vision" motto, we embrace the belief that each individual brings a unique talent while working towards a common goal. This spirit of unity is especially evident every summer when The Peninsula Signature Events and Quail teams collaborate to present The Quail, A Motorsports Gathering, an exclusive concours attended by the world's elite motorsports enthusiasts and aficionados.
Requirements
- Minimum 1 years of experience in guest services, reservations, or revenue operation with basic knowledge of at least 2 of 3 areas
- Ability to efficiently handle multiple duties under pressure with minimal supervision
- Exceptional customer service with excellent communication
Nice To Haves
- Bachler’s degree in hospitality or related field preferred
Responsibilities
- Coordinate and assist with managing rooms inventory
- Implement pricing strategies
- Processes bookings to maximize hotel revenue
- Assist with general Guest Services Operations
- Assists in implementing revenue strategies, managing room inventory, and understanding market trends
- Coordinate room assignment and inventory to maximize rate RevPAR
- Assign rates, rate codes, and restrictions, ensuring accurate data in the Property Management System (PMS)
- Assist in reconciling monthly commissions by auditing OTA reservations and travel agent-related bookings to ensure accurate billing on commissions
- Assist with reconciliation of reservations between our Reservations Management System and Property Management System
Benefits
- Exceptional medical benefits
- Exclusive employee discounts on lodging, golf, and dining services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
